But if I’m using an iPhone, how much money Samsung makes doesn’t really affect my experience at all — and actually, neither does how much money Apple makes, or how many bugs Android has. What affects my experience is how good the iPhone is. And if nobody talks about the iPhone’s problems, it’s not going to get any better.
We can spend so much time talking about things that don’t really matter to us. Talking about the problems with someone else’s product or service isn’t going to improve our experience. We should spend less time talking about the other guy, and more time examining and talking about our situation/product/service/etc.